1. Purpose of Data Processing

The Customer authorizes PT Realta Chakradarma to access, use, process, and/or display Customer Data on a limited basis, solely to the extent necessary for the following purposes:

• Performing maintenance, corrective actions, updates, enhancements, and improvements to systems or services;
• Identifying, analyzing, investigating, and resolving incidents, technical issues, service disruptions, or other operational problems;
• Providing technical support to the Customer;
• Monitoring the performance, security, stability, and reliability of the services; and
• Complying with applicable legal and regulatory requirements, audit requirements, or lawful requests from competent authorities.

2. Limitation on Data Usage

PT Realta Chakradarma shall process Customer Data solely for the purposes described in these Terms and shall not:

• Use Customer Data for personal interests of employees or any other party;
• Sell, lease, or disclose Customer Data to any third party without a legal basis or the Customer's consent, unless required by applicable laws and regulations; or
• Use Customer Data for marketing, advertising, or business analytics purposes unrelated to the provision of the services without the Customer's prior consent.

3. Access Rights to Customer Data

Access to Customer Data shall be restricted exclusively to personnel who:

• Have a legitimate business need-to-know;
• Have been granted appropriate authorization; and
• Are bound by confidentiality and data protection obligations.

PT Realta Chakradarma implements access control measures to ensure that access to Customer Data is restricted, authorized, and appropriately documented.

4. Data Confidentiality and Security

PT Realta Chakradarma shall implement reasonable technical and organizational measures to protect Customer Data against:

• Unauthorized access, use, modification, disclosure, or processing;
• Loss, corruption, or destruction of data; and
• Other information security threats that may affect the confidentiality, integrity, and availability of Customer Data.

5. Data Usage for Troubleshooting Activities

Where necessary for troubleshooting or incident investigation, PT Realta Chakradarma may access Customer data, system logs, configurations, activity records, or other relevant information required to diagnose and resolve issues.

6. Logging and Audit

PT Realta Chakradarma may maintain audit logs of Customer Data access to and processing activities for information security, audit, incident investigation and compliance with applicable legal and regulatory requirements.

7. Data Retention

Customer Data accessed or processed for maintenance, troubleshooting, or technical support purposes shall be retained only for as long as necessary to fulfill the intended processing purpose.

8. Compliance with Data Protection Requirements

PT Realta Chakradarma shall process Customer Data in accordance with applicable personal data protection laws, regulations, including those applicable within the jurisdictions in which PT Realta Chakradarma operates.

9. Customer Consent

By using the services provided by PT Realta Chakradarma, the Customer acknowledges and agrees that Customer Data may be accessed and processed on a limited basis for maintenance, troubleshooting, technical support, service security, and operational purposes as described in these Terms.